THE FOLLOWING EXPLAINS OUR RESPONSIBILITIES REGARDING YOUR ORDER WITH US, AND HOW YOUR TRANSACTION WILL BE HANDLED. IT’S A LOT OF LEGALESE THAT ISN’T OVERLY FUN TO READ, BUT IS IMPORTANT FOR YOU TO UNDERSTAND THESE TERMS & CONDITIONS WHEN YOU SHOP WITH US.
IN LIGHT OF OUR CURRENT EXPANSION AND RE-FIT OR FOR ANYTHING RELATED TO COVID-19 PLEASE SEE BELOW OUR REFUND & CANCELLATION POLICY
TERMS & CONDITIONS
Please read these terms and conditions carefully before using the Piston Distillery online shop and Gin School booking service. This website is owned and operated by Weatherall’s Distillery Ltd. VAT Reg No: 289525454 Company No: 11022607
BUYING PRODUCTS ON OUR WEBSITE
By placing an order with Piston Gin, you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at [email protected] before placing your order with us. We must receive full payment for the goods that you order and we will confirm that your order has been accepted by sending an email to you via the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. American Express and you will receive confirmation of payment via email.
All purchases made from this website must be for PERSONAL CONSUMPTION ONLY. Any purchases made with the intention of making further onward sales may require approval from a public body and are not permitted.
PROCESSING YOUR ORDER
If your order is received by 11am, we’ll do our best to dispatch it the same working day for next day delivery. We try to process all orders within 48hrs of receiving them, however as we use a third party courier on occasion we do experience some breakages which may delay your order. Your order will be tracked with a tracking number and if you do not receive your goods, please email [email protected] to get the tracking number, any lost orders lost in transit have to first be queried with the courier by yourself, the customer, before we can chase it or resend a replacement. To purchase products from piston gin, you must be of legal age to buy alcohol in the country in which you reside. Delivery will only be made to individuals of legal purchase age. Our delivery company will check ID if they are unsure of the recipients age. Unfortunately, we do not deliver to addresses outside the UK. You may place an order for product(s) from outside the UK if you have a UK billing address for your credit or debit card, but the order must be for delivery to an address within the UK. Please be advised that whilst we ship to most locations within the UK, we do not offer this service for Jersey, Guernsey, The Orkney islands, The Isle of Scilly, The Highlands, The Isle of Wight and the Isle of Man. Please contact us directly on [email protected] for advice on delivery to these locations.
All items are subject to availability. We will inform and refund you as soon as possible if the goods you have ordered are not available.
If you can no longer make your gin school appointment we do not offer refunds. If you need to reschedule for an alternative date we require a minimum of 7 days notice for all bookings. If cancelled within 7 days of your booking you can not be rebooked onto an alternative date free of charge unless we can fill the space. Alternatively, please email [email protected] to discuss a surcharge* for late cancellations *surcharges will not be valid if it is less than 48 hours before your booked appointment. For changes to your booking or to make a cancellation please contact us by emailing [email protected] or calling 01905 611 293. Nibbles are provided, please let us know of any dietary requirements or allergies after booking by emailing [email protected].
GIN SCHOOL – CLOSURE FOR RE-FIT
We are temporarily closing as we expand into our new flagship venue. For anyone with a voucher code to redeem during this time or a booking that has been rescheduled, we are adhering to our terms and conditions and will not offer refunds. All vouchers which are redeemable during this period will be extended automatically for the time in which we are closed to allow plenty of time to reschedule onto our new and improved Gin School. For any bookings made prior to the re-fit in dates we are closed, voucher codes will be emailed to you individually with 12 months to redeem. We sincerely apologise for the inconvenience caused during this transitional period of our growing business.
GIN SCHOOL VOUCHERS
Gin School Vouchers cannot be exchanged for any monetary refund, and they cannot be used for its value against gin purchases. The vouchers are valid for 12 months from date of purchase, and they are unredeemable after the 12 months expiry. For those vouchers that expired during the 9 months we were closed due to Covid-19, these have all been extended by 9 months expiry from date of purchase. For any queries regarding bookings and Covid-19, please email [email protected].
RETURNS & EXCHANGES
For cancellations or returns please contact us on e-mail us at [email protected]. You will receive a full refund of the price paid for the goods ordered, we will process the refund due to you as soon as possible. Please return the goods to us in the original packaging as soon as reasonably practicable.
This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Any discount or promotion is subject to availability and can be withdrawn at any time by Piston Gin. No responsibility is accepted for any voucher or code that is defaced, illegible, lost or unable to be submitted due to any technical or other reason. From time to time we may run Free Delivery offers/codes, these are valid on UK Standard Delivery only unless otherwise stated. Gin School, Gift Vouchers and Gin School Vouchers are excluded from all offers and discounts. Codes are valid for a limited time only and can be stopped or withdrawn at any time without any given notice. Please note if you have a Pershore Patty Foodie Card these can only be redeemed in-store at Piston Distillery..
SOCIAL MEDIA COMPETITIONS/GIVEAWAYS
Social media competitions and giveaways are open to UK residents only. Must be 18 or over to enter. To enter users must like @pistondistillery on the stated social media platform (Instagram/Facebook or both). Late entries to the competition will not be accepted. There is no cash or alternative prize. Piston Gin has the right to withdraw or change any promotions without any given warning or notice. Any personal data relating to participants will be used solely in accordance with current UK data protection legislation and will not be used for marketing purposes without the individual’s prior consent. Competitions are in no way endorsed or sponsored by Facebook or Instagram. This competition is run by Piston Gin, The Painting House, Royal Porcelain Works, Severn Street, Worcester, WR1 2ND, United Kingdom.